Privacy Policy

Effective Date: September 26, 2026

SurveyBridge LLC ("SurveyBridge," "we," "us," or "our") respects the privacy of individuals who visit the SurveyBridge website or access the SurveyBridge Client Portal. This Privacy Policy explains how information is collected, used, stored, and protected in connection with these services.

Information We Collect

SurveyBridge may collect information necessary to provide, operate, and secure its services, including:

Account and contact information. This may include your name, email address, organization, information submitted when contacting SurveyBridge, and information associated with your Client Portal account.

Authentication information. The Client Portal uses Microsoft identity services to authenticate users. SurveyBridge may receive information necessary to identify your account and determine your authorized access. SurveyBridge does not receive or store your Microsoft account password.

Client-provided data. Authorized users may upload survey data and other information to the Client Portal for processing, reporting, analytics, or related services. This information is provided by or on behalf of SurveyBridge clients and remains subject to the applicable agreement between SurveyBridge and the client.

Usage and technical information. SurveyBridge and its service providers may collect limited technical information necessary to operate, secure, troubleshoot, and maintain its website and Client Portal, such as authentication events, application activity, error information, and security logs.

How We Use Information

SurveyBridge uses information to:

• Respond to inquiries about SurveyBridge services;
• Authenticate users and manage authorized access;
• Provide survey data processing, dashboards, reports, analytics, and related services;
• Process files and information submitted by authorized client users;
• Administer client accounts and onboarding requests;
• Maintain, secure, troubleshoot, and improve its services;
• Communicate with clients regarding their accounts and services; and
• Comply with applicable legal and regulatory requirements.

SurveyBridge does not sell personal information collected through its website or Client Portal.

Client Survey Data

SurveyBridge processes survey data and related information submitted by clients only for purposes associated with providing the requested SurveyBridge services and administering the Client Portal.

Clients are responsible for determining what information they submit to SurveyBridge and for ensuring that their collection and disclosure of that information complies with applicable laws, contractual obligations, consent requirements, and organizational policies.

SurveyBridge may act as a service provider or data processor with respect to information submitted by a client. The client remains responsible for its underlying survey activities and for determining the purposes for which its survey data is collected and used.

Data Sharing

SurveyBridge may disclose information to service providers that support the operation and delivery of SurveyBridge services, including cloud hosting, authentication, database, storage, reporting, analytics, security, and communications providers.

SurveyBridge may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the security, integrity, or legal rights of SurveyBridge, its clients, or others.

SurveyBridge does not disclose client survey data to third parties for their independent marketing or advertising purposes.

Data Security

SurveyBridge uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

The Client Portal uses access controls and authenticated user accounts to restrict access to client information. SurveyBridge also uses cloud-based infrastructure and security services to support the storage and processing of information.

No method of electronic transmission or storage is completely secure, however, and SurveyBridge cannot guarantee absolute security.

Data Retention

SurveyBridge retains account information, client-provided data, and related records for as long as reasonably necessary to provide services, fulfill contractual obligations, maintain appropriate business and security records, comply with legal requirements, and resolve disputes.

Specific retention requirements for client survey data may also be established by agreement with the client.

Access to Client Information

Access to information within the Client Portal is limited according to the user's account and authorization. Users should not attempt to access information belonging to another client or user unless specifically authorized to do so.

If you believe your account has been accessed without authorization, please contact SurveyBridge promptly.

Cookies and Similar Technologies

The Client Portal may use cookies or similar technologies that are necessary for authentication, session management, security, and operation of the site.

SurveyBridge does not use Client Portal information for third-party behavioral advertising.

Third-Party Services

SurveyBridge relies on third-party technology and cloud service providers, including Microsoft services, to provide functions such as authentication, hosting, data storage, databases, and reporting. Information processed through those services may also be subject to the applicable provider's privacy and security practices.

Children's Privacy

The Client Portal is intended for authorized business, governmental, nonprofit, research, and organizational users and is not directed to children for their personal use.

SurveyBridge does not knowingly solicit personal information directly from children through the Client Portal.

Privacy Requests and Questions

If you have questions about this Privacy Policy, your Client Portal account, or information processed by SurveyBridge, please contact:

If your request concerns survey information collected by a SurveyBridge client, SurveyBridge may refer you to that client because the client may be responsible for determining how the information is collected, used, retained, or disclosed.

Changes to This Privacy Policy

SurveyBridge may update this Privacy Policy periodically to reflect changes in its services, technology, legal requirements, or business practices.

When the policy is updated, the revised version will be posted on the SurveyBridge website with an updated effective date.